Terms of Service

Last updated: 18 June 2026

This website is operated by Casazú Café LLC. Throughout the site, the terms “Casazú”, “we”, “us” and “our” refer to Casazú Café LLC. By visiting our website or purchasing from our online store, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use the website or place an order.

1. Store information

Casazú Café LLC
Shop 08, Azizi Riviera 15, Meydan, Dubai, United Arab Emirates
Website: casazu.ae
Email: hello@casazu.ae
Phone: +971 54 464 3515

2. Online store terms

By using this website, you confirm that you are legally capable of entering into a binding agreement, or that you are using the website with the permission of a parent or legal guardian.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

3. Products and availability

Casazú sells coffee and related products online.

We aim to display product descriptions, prices, ingredients, roast information, images, and availability as accurately as possible. However, product packaging, appearance, availability, and details may vary slightly.

All products are subject to availability. We reserve the right to limit, cancel, or refuse any order if a product is unavailable, incorrectly priced, incorrectly described, or if we suspect misuse, fraud, or unauthorized activity.

4. Pricing and payment

Prices are displayed in UAE dirhams unless otherwise stated.

We reserve the right to change prices at any time without prior notice. The price charged will be the price shown at checkout at the time your order is placed, unless there is an obvious pricing error.

Payment must be completed through the payment methods available at checkout. Orders may not be processed until payment has been successfully received or authorized.

5. Order acceptance

After placing an order, you may receive an order confirmation by email or SMS. This confirms that we have received your order, but it does not guarantee acceptance if there is a payment issue, stock issue, delivery issue, pricing error, or suspected misuse.

We reserve the right to cancel or refuse an order where reasonably necessary. If payment has already been taken for a cancelled order, we will issue a refund to the original payment method where applicable.

6. Delivery

Delivery times are estimates and may vary due to courier delays, address issues, weather, traffic, operational conditions, public holidays, or other circumstances outside our control.

The customer is responsible for providing complete and accurate delivery information. Casazú is not responsible for failed or delayed delivery caused by incorrect or incomplete customer details.

Risk in the products passes to the customer once the order has been delivered to the address provided at checkout, unless otherwise required by applicable law.

7. Returns and refunds

Returns, refunds, replacements, and cancellations are handled according to our Return & Refund Policy.

For food safety and quality-control reasons, opened, used, brewed, partially consumed, or unsealed products cannot be returned unless they are defective, damaged, incorrect, or otherwise required by applicable law.

8. Product storage and use

Coffee and consumable products should be stored according to the instructions on the packaging or product page.

Casazú is not responsible for product deterioration, flavour changes, contamination, or quality issues caused by incorrect storage, misuse, exposure to heat, humidity, sunlight, or failure to follow product instructions after delivery.

9. Allergens and dietary information

We aim to provide accurate information about our products. However, our products may be prepared, stored, packed, or handled in environments where allergens may be present.

Customers with allergies, intolerances, medical conditions, or specific dietary requirements should review product information carefully and contact us before placing an order if clarification is needed.

10. Accuracy of information

We aim to keep the website accurate and up to date. However, we do not guarantee that all information on the website will always be complete, current, or error-free.

We reserve the right to correct errors, update information, change prices, modify product descriptions, or cancel orders affected by incorrect information.

11. Intellectual property

All content on this website, including text, product names, images, graphics, logos, designs, branding, and other materials, belongs to Casazú or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or use our content without our prior written permission.

12. User comments and submissions

If you submit reviews, comments, feedback, suggestions, photos, or other content to us, you agree that we may use, reproduce, edit, publish, and display that content for business, marketing, or operational purposes, unless prohibited by applicable law.

You must not submit content that is unlawful, abusive, misleading, defamatory, obscene, infringing, or harmful.

13. Prohibited uses

You agree not to use the website:

• For unlawful, fraudulent, or abusive purposes

• To violate any applicable law or regulation

• To infringe our intellectual property rights or the rights of others

• To upload or transmit viruses, malware, or harmful code

• To interfere with the security or operation of the website

• To collect personal information from others without authorization

• To place false, abusive, or fraudulent orders

We reserve the right to suspend or block access to the website if we believe these Terms have been violated.

14. Third-party services and links

Our website may use third-party services, including Shopify, payment providers, delivery providers, analytics tools, and other service providers.

We are not responsible for third-party websites, platforms, services, policies, or content. Use of third-party services may be subject to their own terms and privacy policies.

15. Limitation of liability

To the maximum extent permitted by applicable law, Casazú is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including any consumer rights that cannot be excluded under applicable UAE law.

16. Indemnification

You agree to indemnify and hold Casazú harmless from any claim, loss, liability, damage, cost, or expense arising from your misuse of the website, breach of these Terms, violation of applicable law, or infringement of the rights of any third party.

17. Changes to these Terms

We may update these Terms of Service from time to time. The latest version will be posted on this page with the updated date.

Continued use of the website after changes are posted means you accept the updated Terms.

18. Governing law

These Terms are governed by the laws of the United Arab Emirates as applicable in Dubai.

Any dispute arising from these Terms, the website, or online purchases shall be handled by the competent courts or authorities in Dubai, United Arab Emirates, unless otherwise required by applicable law.

19. Contact

For questions about these Terms of Service, contact:

Casazú Café LLC
hello@casazu.ae
+971 54 464 3515
Shop 08, Azizi Riviera 15, Meydan, Dubai, United Arab Emirates